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OUR PURPOSE


To enable health systems to deliver rich and meaningful customer experiences, by ensuring that customers feel KNOWN, VALUED and HEARD.

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OUR PURPOSE


To enable health systems to deliver rich and meaningful customer experiences, by ensuring that customers feel KNOWN, VALUED and HEARD.

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ABOUT DOCENT HEALTH


Docent Health is a venture-backed experience company focused on helping healthcare organizations transform to embrace a truly consumer-centric approach to healthcare.

 

We provide a unique combination of digital and human interactions to assist individuals with needs associated with their healthcare journeys.  By partnering with Docent Health, health systems can provide personalized, empathetic experiences that support clinical care and create more engaged and satisfied patients.

 

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ABOUT DOCENT HEALTH


Docent Health is a venture-backed experience company focused on helping healthcare organizations transform to embrace a truly consumer-centric approach to healthcare.

 

We provide a unique combination of digital and human interactions to assist individuals with needs associated with their healthcare journeys.  By partnering with Docent Health, health systems can provide personalized, empathetic experiences that support clinical care and create more engaged and satisfied patients.

 

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PHILOSOPHY


Despite data-driven advances in clinical healthcare delivery, the patient's experience is often unpredictable and ultimately frustrating.

 

We believe that by taking a human-centric approach we can enable health systems to connect with patients in new and highly valuable ways - proactively addressing concerns, solving problems, and clearing the way to better health and happier patients.

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PHILOSOPHY


Despite data-driven advances in clinical healthcare delivery, the patient's experience is often unpredictable and ultimately frustrating.

 

We believe that by taking a human-centric approach we can enable health systems to connect with patients in new and highly valuable ways - proactively addressing concerns, solving problems, and clearing the way to better health and happier patients.

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WHAT WE DO


We uniquely combine technology, analytics and human interaction to deliver personalized interactions to consumers.

 

First, our technology platform creates personalized service journeys that accommodate an individual patient's needs and preferences.  We communicate directly with patients across a variety of channels - digital, text, phone, chat - to help them navigate their clinical experience. In addition, we employ specially trained staff to interact with customers throughout the course of their care.  These “Docents” are empowered to diverge from the prescribed course to better meet individual needs.

 

Ultimately, beyond delivering delightful service to individuals, we uncover important insights about what matters most to consumers of healthcare.

 

 

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WHAT WE DO


We uniquely combine technology, analytics and human interaction to deliver personalized interactions to consumers.

 

First, our technology platform creates personalized service journeys that accommodate an individual patient's needs and preferences.  We communicate directly with patients across a variety of channels - digital, text, phone, chat - to help them navigate their clinical experience. In addition, we employ specially trained staff to interact with customers throughout the course of their care.  These “Docents” are empowered to diverge from the prescribed course to better meet individual needs.

 

Ultimately, beyond delivering delightful service to individuals, we uncover important insights about what matters most to consumers of healthcare.

 

 

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WHO WE ARE


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WHO WE ARE


Our Team

Our team is composed of individuals who have experience ranging across healthcare services, technology, consumerism and analytics. What we all share is a deep commitment to helping patients navigate complex and fraught moments in their lives with kindness and humanity.

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BOARD


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BOARD


Board Members

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EXPERIENCE MATTERS


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EXPERIENCE MATTERS


When my son broke his femur last summer my wife and I were distraught. Thankfully we worked with an amazing case worker who talked to us, joked with my son about surfing with daddy next summer, he knew where we lived and where we vacationed and where we worked, and called my son by his nickname. He inadvertently, or advertently, calmed us down. And we made a rational decision about where to seek care as a result it was a really memorable moment for my wife and me - we felt supported.
— Conor M, Massachusetts
 
 
I came to the hospital for my hip replacement and had my service dog with me.  When you’re living your entire life with a service dog, there are many people who do not understand how  important your animal is to you. Before I could even bring up my concerns, the hospital staff made it all work.  The hospital found employees who wanted to help, and set up a schedule to walk the dog several times a day.   On my last day there they even surprised me and had her taken to a local groomer!
— Sam J, Rhode Island
I’ll never forget the staff in the OR when my one year old son was in for surgery. They thought of everything – we were with him at all times possible, there was a comfortable and private parent waiting area, a nurse gave us a constant stream of updates. But the moment that I will remember as long as I live was when the surgeon asked us what our son’s favorite song is, and then the ENTIRE OR staff sang it to him as he went to sleep. I still cry thinking about that.
— Jen M, New York.