Texting
The New Killer App Isn’t New
Points of friction are created when consumers have to download an app, remember a password, or create a username. Every layer of friction decreases the likelihood of the consumer using the communication method. With Docent Health, your patients and members can use a simple and consistent form of communication they are already familiar with––texting.
AI-Powered Text Engine
Our AI text support offloads work, automating engagements that still personalize care. These interactions create scale, while facilitating engaging, proactive communication with patients.
Live Chat
Even the best AI is improved when complemented by human touch. For unique inquiries or one-off requests, the Docent Health Platform creates triggers and escalations that allows for timely human intervention across the right channel.
Rapid Campaigns
Docent Health has developed its text campaign solution to work at both the broadcast and narrowcast levels. Whether you need to send updates about your facilities, benefits, or news during a crisis, our text campaign creator supports quick communication with your patients or members.
Digitized Feedback Surveys
Docent Health learns details about patients and members with frictionless engagement; surveys are a key part of that. Whether it’s gathering feedback on an experience, or an at-home check-in, embedded surveys with unique identifiers gather insights, support research and develop rich profiles.
Frictionless Experiences
No communication in the 21st century is as widely used as text messaging. Available to non-smartphone device users with no app download needed, it’s simple and convenient for all ages––an ideal solution for every health plan and health system.