When it comes to building relationships with our patients, we take a holistic approach and learn about them as people. These meaningful interactions empower the care teams and Docents with details about their patients and families, creating opportunities for surprise and delight. It is these moments of humanity that drive and inspire us to improve the experience for patients and staff alike.
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Too often, healthcare professionals are forced to think about surveys over service – opinions over people. Share your stories of healthcare done right, and the dedicated and inspiring doctors and nurses who know that patient experience matters most.