Closing the Experience Gap
When the Centers for Medicare and Medicaid Services released their 2021 Medicare Advantage updates, they made one thing incredibly clear: experiences need to improve.
In their plan, they outlined that patient experience and complaint measures would be receiving a weighting increase from 2X to 4X, signifying the absolute importance of empowering patients and helping make the best possible healthcare decisions. The question for many Medicare Advantage leaders has become, well how?
Docent Health has developed a best-in-class health plan program that can help you answer that question, and address the issues of Medicare Advantage experiences quickly and effectively.