“Air-Traffic Control” for Healthcare

Docent Health’s enterprise consumer engagement platform allows your healthcare organization  to coordinate personalized engagements at scale. With integrations into EMRs, consumer apps, marketing CRMs, call centers, revenue cycle systems, and more, the Docent Health platform serves as an integrated “air-traffic control” system. Our platform offers centralized human-centered profiles and orchestrated human and digital touch points for customers, translating into a seamless digital and physical experience.

Docent’s Consumer Engagement Platform: A Deeper Look

Whole Person Profiles

Know your patients as a whole person by capturing new information, including behavioral, social, personal and clinical data.

The platform combines new data with integrations from across the system; EMR, access centers, patient experience surveys, claims data, consumer apps and more. Over time, you can track every interaction with a patient to learn and refine each point of engagement.

Texting: Automated & Live Chat

Engage with the communities you serve through the communication tools they use every day. Human-centered design promotes seamless communication at scale. Integrated texting is a core component of the Docent Health Consumer Engagement platform, allowing teams to quickly deploy conversational AI, deliver broad population-based campaigns and enable live chats with patients and caregivers.

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Personalized Recommendation Engine

Map the resources that are available to your customers; clinical services, physical or virtual care, education support, classes, apps, third-party programs, community resources and more. The Personalized Recommendation Engine gets patients directed to timely, helpful resources.

Digital Navigation Pathways

Guide patients through personalized pathways that enable best practice journeys. The platform monitors patients in real-time, ensures key engagement and education actions are completed and pinpoints opportunities for personalized recommendations.

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What Healthcare Execs are Saying

“Our job is to make it as seamless, frictionless and individualized as possible for our patients, as they weave in and out of the digital and human experience.”
Sven Gierlinger

Chief Experience Officer

Northwell Health
“We believe our patients and their families deserve the best possible healthcare, so we’re reimagining how we support patients in a more consumer-centric way. The relationship with Docent Health will allow us to engage and improve the health of the communities we serve in a more personalized and human-centered way.”
Michael Krouse

Senior Vice President, and Chief Strategy and Transformation Officer

OhioHealth
“We believe that the Docent approach of providing personalized service to our patients is very important in building long-lasting relationships and the best possible patient care for our community.”
Ken Keller

President & CEO

Bakersfield Memorial Hospital
“We’re re-imagining the member experience by making healthcare more accessible and convenient through rapid innovation. Docent Health is an organization that understands the importance of hospitality and high-touch experiences and together we’re aiming to deliver a truly elevated and differentiated offering.”
Steve Wigginton

CEO

Sutter Health | Aetna
“Dignity Health’s mission is to deliver Humankindness in every interaction, and Docent services are a great way to demonstrate to our patients that we truly listen and care about all of their needs, fears and concerns.”
Rich Roth

Chief Strategic Innovation Officer

CommonSpirit Health