COVID-19
COVID-19 Tracing and Monitoring Solutions
The global healthcare community is tackling unparalleled challenges with COVID-19. As the leader in consumer engagement, Docent Health has heard similar questions from partners and prospects. How do we connect with our communities? Can we support broadcast messages and personalized content? Is there a way to promote new offerings, benefit changes, telehealth and facility updates?
Most importantly––How do we do all of these things quickly and dynamically?
Days Required to Launch First COVID-19 Program
%
Average Response Rate to COVID-19 Text Campaign
The Complete Response Suite – Configurable to Your Needs
Docent Health’s applications are designed to help contact tracing teams manage a population of patients, coordinate their workflows, match resources, and scale broadly with integrated texting. When you need to move quickly, and can’t rely on patients or consumers to have the right app, the fastest mode of communication is often text, as it’s available to non-smartphone users and perfect for diverse populations.
It doesn’t stop there, Docent Health has built a suite of services that addresses the needs of COVID-19, including:
Test Result Communications
Communicate test results and confirm their receipt with patients; follow up with a phone call if text message contact is not achieved.
Triage & Escalate Patients
Capture patient-reported symptoms to triage and automate escalations to care teams.
AI-Enabled Information Sharing
Conversational AI via text can provide targeted alerts, web resources, guide to testing locations, telehealth services and more.
“Air-Traffic Control” Dashboards
Real-time dashboards track and interpret patient reported data combined with clinical and public data to manage community engagement and develop insights.
Live Contact Tracer Services
Live navigator support can be delivered to extend text services and capture patient flags, support key needs and deliver approved scripting.
Low Integration Needs
.CSV and .TXT patient batch files allow for outbound proactive text campaigns to patients, markets and communities.