Maternity
Maternal-Child Care
Maternity care is more valuable than the contribution margin of maternity procedures. It’s an opportunity to initiate lifetime loyalty with a customer who is making healthcare decisions for themselves, their children and significantly influencing their partner and community. A first-time mother may have the highest customer lifetime value of any patient in your customer population.
%
Improvement in Mother/Baby Service Retention
%
Reduction in Medicaid NICU LOS
Maternity Journeys Supported
Vulnerable Populations
Local Virtual Navigators
Are your care teams already tight on bandwidth? Struggling to build out a navigator or care coordinator program? Docent Health has established a best-in-class hiring and training program to quickly launch white-labeled care extenders, local to the community, that can add hospitality and non-clinical support to your complete service offering.
Downstream Retention
As marketers know, one of your most valuable assets is the customer you already have. With Docent Health’s unique set of next-best-actions, you can maximize the value of your maternity patients by garnering feedback and improving recommended care pathways accordingly.
Prenatal Preparation
Docent Health engages with mothers-to-be and personalizes outreach by providing essential info and guidance throughout the patient journey. Automated and human touch points screen for clinical risks and make escalations to care teams or referrals to social services.
Postpartum Support
Docent Health’s Maternity Navigator programs support the journey into parenthood with mental health screenings, local resources, lactation coordination and reinforcing pediatric care.
Real-Time Reporting
For too long, the customer experience has been difficult to unpack. Now, with Docent Health’s real-time reporting and analytics integration, you can see data visualizations like never before.
For vulnerable populations, there is no single more impactful thing we can do to change the trajectory of a young person’s life than improvements in maternal-child health. Medicaid mothers and other vulnerable populations often face numerous challenges throughout their healthcare experience. Understanding needs, proactively supporting patients and identifying ways to quickly address hurdles, can make an impact in terms of engagement, activation and outcomes.
CommonSpirit Health Partners with Docent Health to Address Health Inequities
Dr. Alisahah Cole, SVP of Population Health Innovation and Policy at CommonSpirit Health, speaks at a HLTH 2020 GoLive session on the growing partnership with Docent Health to address the needs of vulnerable populations and improve health equity.