We Understand And Unite

The importance of taking a consumer-centric approach to care is clear. Our long-term solution helps drive better patient experiences and higher satisfaction scores by satisfying one of our most basic human needs: to understand, and be understood.

Experience Blueprinting

We Give You An Actionable Blueprint

We use deep customer research and segmentation to design journeys personalized to your patients. You’ll be able to better understand them as people, as well as their unique needs and preferences.

  • Customer Research

    We help you understand the wants and needs of patients and care teams, and develop segmentation unique to your health system and community.

  • Experience Assessments

    We evaluate your existing patient experiences, looking for gaps and opportunities for more effective resource allocation.

  • Strategic Plans

    We use that segmentation and data to build roadmaps to personalized patient experiences and health system growth.

Docents

We Empower Trained Patient Liaisons

We enhance your team with on and off-site liaisons, or Docents, who coordinate with patients before, during and after their clinical experience. They’ll also inform and assist clinical staff, freeing them to deliver truly human-centric care.

  • Virtual & Onsite Docents

    Docents work in-person and virtually to continuously inform and support patients and staff.

  • Meaningful Communication with Patients

    Via digital, phone and in-person interactions, Docents answer questions and identify needs and preferences.

  • Staff Integration & Collaboration

    Docents work with staff in nursing huddles and rounding to ensure an understanding of patients’ non-clinical needs, and often perform non-clinical service tasks.

Technology

We Deliver Ongoing Data & Insights

We give healthcare teams a central platform for real-time patient and experience information. This technology furthers understanding between patients and clinicians, and gives executives a powerful tool for optimizing workflow.

  • Operational Dashboards

    A single source for meaningful patient data, like real needs and preferences, that informs—and is informed by—Docents and staff.

  • Executive Enterprise Reporting

    In-depth analysis that helps you efficiently spot service gaps, emerging trends and areas for growth.

  • Industry Insights

    We supplement our own insights with relevant benchmark data from other health systems.

One Source for Patient and Experience Data

Our intuitive dashboard puts patient, health system and experience information right at your fingertips, where it can efficiently influence decisions and actions in real-time.

We Scale to Fit Your Needs

Our platform is built to connect and empower staff and patients at the facility, regional or national level. You can begin with a single service line, and the platform will scale as you expand across a broader patient population

We Scale to Fit Your Needs

Our platform is built to connect and empower staff and patients at the facility, regional or national level. You can begin with a single service line, and the platform will scale as you expand across a broader patient population