Docent Health is a venture-backed experience company focused on improving end-to-end patient experiences by connecting patients, clinicians and health systems through ongoing data, insights and empathy.
To enable health systems to deliver rich and meaningful customer experiences, by ensuring that customers feel known, valued and heard.
To enable health systems to deliver rich and meaningful customer experiences, by ensuring that customers feel known, valued and heard.
We believe healthcare should be all about people. It’s why we spend our days thinking about and putting humans at the center of everything we do – from the partners we work with to the patients we support. Why we tirelessly seek the nuance, stories and meaning in big data and small. And why we’re relentless in making patient experiences excellent.
We are committed to humanizing healthcare. This means we spend a lot of time thinking about how we want our friends and families to experience their care. Everyone should feel known, valued and heard. It’s this purpose that drives us to create the relationships and technology to make health care better and rise the tide of care for all.
From design to coding, communications to service delivery, our process of distilling the complex helps us get to what matters. In our pursuit of simplicity, we’re thoughtful in how we problem-solve, so that we’re purposeful in our solutions. We practice transparency to enable clarity, which allows us to build and create with velocity.
In a world of big data, we think that small data matters, too. It’s the nuances that bring richness and meaning to a narrative.
We believe that diverse backgrounds give power to new insights that can make experience better. Creative innovation doesn’t just happen, it’s cultivated in an ecosystem of inclusivity and collaboration. We push ourselves to challenge assumptions and redefine expectations.
We assume the best in our people and the best in our partners. We believe that healthcare is a noble pursuit grounded in the mission to help people. It’s this trust and optimism that enables us to achieve aspirational goals.
Helping health systems make beautiful connections within and outside of their own teams wouldn’t be possible without first doing so with ours. We’re a collaborative, deeply connected workspace filled with collaborative, deeply invested people.
Our team is composed of individuals who have experience ranging across healthcare services, technology, consumerism and analytics. What we all share is a deep commitment to helping patients navigate complex and fraught moments in their lives with kindness and humanity.
Being a part of Docent’s mission, to improve the patient experience during an often vulnerable moment, feels like my chance to do a tiny sliver of good for the world.
Thanks for sharing!
Too often, healthcare professionals are forced to think about surveys over service – opinions over people. Share your stories of healthcare done right, and the dedicated and inspiring doctors and nurses who know that patient experience matters most.
