Why Docent Health

We believe doing what’s right for your patients and what’s best for your business are the one in the same, so we arm you with the information, people and technology to provide personalized patient experiences in ways that make true business sense.

Financial Return Calculator

Meaningful Change With Measurable ROI

Use our simple, 3-step ROI Calculator to estimate the impact improving patient experiences can have on your health system’s potential revenue.

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Which of the following best describes your health system?

Please select one.

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    Number of facilities in your

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Why we're asking

This gives us an idea of the size of your health system, the scope of services you likely offer, and the estimated dollar impact partnering with Docent Health can have.

On average, what is your health system's patient satisfaction score?

Select your percantile range.

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Why we're asking

This gives us a baseline understanding of where you are now, and some insight into the opportunity for improvement.

How would you describe the level of competition your health system faces?

Please select one.

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Why we're asking

Your {{ selectedHospitalSystem.qty == 1 ? 'single' : selectedHospitalSystem.qty }}-hospital system’s projected average annual revenue improvement

$ 0 Million - $0 Million

{{ results.low_percentage }}% - {{ results.high_percentage }}% improvement in estimated revenue

This calculation is derived from 3 factors: Promotion, Loyalty, and Value Based Purchasing. i

LOYALTY

This is an estimated value of the additional future healthcare dollars spent by happy patients served by Docents. We reach this number by looking at your community and demographic information now, and estimating spend-capture growth over time.

PROMOTION

This is the estimated inpatient volume growth your hospital system could experience via positive “word of mouth” from patients served by Docents. We reach this number by looking at your current inpatient volume, and estimating growth over time.

Value-Based Purchasing

This is the estimated increase in revenue resulting from improved value-based purchasing contracts due to higher patient satisfaction scores. We reach this number by looking at your scores now, and estimating how much we can improve them.

Adjust the sliders to refine your results:

Health system type

Patient satisfaction scores

Level of competition

Get a customized financial return assessment

We’ve made some assumptions about your revenue, scope of services, and more. Enter your information and we’ll go deeper, to give you a more thorough assessment of your unique health system.

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This gives us an idea of the size of your health system, the scope of services you likely offer, and the estimated dollar impact partnering with Docent Health can have.

This gives us a baseline understanding of where you are now, and some insight into the opportunity for improvement.

Patient Experience

Patients, like all consumers, are accustomed to high levels of personalized attention, and their expectations for health systems to also provide great service is clear and growing.


89 NPS

With Docent Health, patients receive more personalized service throughout their healthcare journey. They feel valued and understood, leading to higher rates of loyalty and promotion in the market.

Health System Growth

Health systems need to translate improved patient experiences into meaningful business outcomes, including retaining and growing patient volumes and translating an improved patient experience into an engaged patient population.


2x Retention

With Docent Health, the way forward is clearer than ever. Better, more personalized experiences drive increased loyalty, and allow health systems to grow market share in an increasingly competitive space.

Outcomes & Cost of Care

In both conventional fee for service and emerging value-based care models, health systems must increasingly prove their value to healthcare purchasers by improving health outcomes while lowering costs of care.


45% ALOS Reduction & 3.5x Fewer Readmissions

With Docent Health, your patients receive longitudinal support – before, during, after, and in-between episodes of care. Help patients overcome barriers to care and become more informed, prepared, and engaged participants in their health.

What Healthcare Execs are Saying

“Dignity Health’s mission is to deliver Humankindness in every interaction, and Docent services are a great way to demonstrate to our patients that we truly listen and care about all of their needs, fears and concerns.”

Rich Roth
Chief Strategic Innovation Officer

CommonSpirit Health

“We’re re-imagining the member experience by making healthcare more accessible and convenient through rapid innovation. Docent Health is an organization that understands the importance of hospitality and high-touch experiences and together we’re aiming to deliver a truly elevated and differentiated offering.”

Steve Wigginton
CEO

Sutter Health | Aetna

“An essential part of the HSS Innovation Center mission is to partner with early stage companies and co-develop, test and refine care delivery and digital health solutions that create scalable value to the global healthcare community.”

Lenny Achan
CIO

Hospital for Special Surgery

“We believe that the Docent approach of providing personalized service to our patients is very important in building long-lasting relationships and the best possible patient care for our community.”

Ken Keller
President & CEO

Bakersfield Memorial Hospital